Last updated: July 2026

1. Introduction

Front Row Support ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name, email address, phone number
• Company name and job title
• Membership and payment information
• Health and fitness information (with consent)
• Communication preferences

Usage Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our services
• Process membership applications and payments
• Communicate with you about bookings, events, and updates
• Personalise your experience
• Improve our services and website
• Send marketing communications (with consent)
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Contract: Processing necessary to fulfil our membership agreement
• Consent: You have given clear consent for specific purposes
• Legitimate Interests: Processing necessary for our business operations
• Legal Obligation: Processing required by law

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist our operations
• Payment processors for transaction processing
• Professional advisors when legally required
• Law enforcement when required by law

6. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at hello@frontrowsupport.co.uk

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: hello@frontrowsupport.co.uk
Phone: +44 7736 933939