Last updated: July 2026
1. Agreement to Terms
By accessing and using Front Row Support services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Membership
2.1 Eligibility
Membership is available to individuals aged 18 and over. Corporate memberships may include employees of participating companies.
2.2 Membership Types
We offer various membership plans with different terms, benefits, and pricing. Details are available on our Membership page.
2.3 Payment
Membership fees are payable in advance. Payment can be made monthly, quarterly, or annually depending on your chosen plan.
3. Cancellation and Refunds
3.1 Cancellation
Members may cancel their membership by providing 30 days' written notice. Cancellation requests must be submitted via email or through your account portal.
3.2 Refunds
Membership fees are non-refundable except where required by law. If you cancel within the first 14 days (cooling-off period), you may be entitled to a refund.
3.3 Class Cancellations
Class bookings must be cancelled at least 12 hours in advance. Late cancellations may result in loss of class credit.
4. Facility Use
4.1 Access
Members have access to facilities during opening hours. Access may be suspended for maintenance or special events.
4.2 Conduct
Members must:
- Behave respectfully towards staff and other members
- Follow safety guidelines and instructions
- Use equipment properly and responsibly
- Maintain appropriate hygiene standards
- Wear appropriate workout attire
4.3 Suspension
We reserve the right to suspend or terminate membership for breach of these terms or inappropriate behaviour.
5. Health and Safety
5.1 Medical Conditions
Members must disclose any medical conditions that may affect their ability to exercise safely. We recommend consulting a doctor before starting any fitness programme.
5.2 Liability
Members participate in activities at their own risk. While we maintain comprehensive insurance, we are not liable for injuries sustained except where caused by our negligence.
5.3 Emergency Procedures
In case of emergency, members should immediately notify staff. First aid facilities are available at all hubs.
6. Personal Property
We are not responsible for loss or damage to personal property. Members should use lockers provided and not leave valuables unattended.
7. Photography and Media
From time to time, we may take photographs or videos in our facilities for marketing purposes. If you do not wish to be photographed, please inform staff.
8. Intellectual Property
All content on our website and in our facilities, including logos, text, images, and training programmes, is protected by copyright and other intellectual property rights.
9. Changes to Terms
We reserve the right to modify these terms at any time. Members will be notified of significant changes. Continued use of our services constitutes acceptance of modified terms.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
For questions about these terms, please contact us at:
Email: hello@frontrowsupport.co.uk
Phone: +44 7736 933939